How Much Does Accounting Cost?

My billing over the past 10 years was tiered based on income levels: $380K, $880k, $1.5 million, $6 million.  The new billing is based on expenditures processed: more expenditures means more transactions to process, review and more after-work in terms of CRA compliance.  This move is also in response to CRA’s increased audits of different expense account and industries.

Long-term sustainable business will need to have at least 20% pre-tax margins.  This is only possible by charging market rates, having a good reputation, the best people,  a high ratio of production vs support costs, and efficient quality – with efficiency defined as value created/time spent creating value.

Not charging enough perpetuates the evil notion that others less well-off should likewise not be paid sufficient money for their value simply because a company with bigger economies of scale can afford to work for less.  Fair pricing ensures clients stay high value because only people serious enough about their long-term wellbeing are going to invest the required cost.



Dear valued SwissBooks clients,

We would like to inform you of a billing change effective September 1st, 2017.

Since launching THUT Robo-Accounting in 2006, our constant improvements equip you with the most innovative robo-accounting solution, which is why this billing change will also support the ongoing development of new value for your business.

The all-inclusive flat fees including GST are as follows:

$8,800    Industry: Annual expenses over $1 million
$7,100    Enterprise: Annual expenses between $450k and $1m
$5,600    Venture: Annual expenses between $200k and $450k
$4,700    Boutique: Annual expenses between $100k and $200k
$3,900    Micro: Annual expenses less than $100k

Save 1 free month of bookkeeping for every new client you refer to us.  Your referral will also get 1 free month of bookkeeping and you’ll receive a thank-you for introducing them to a service that at a cost of 1% or less, legitimately reduces costs by 3-30%. 

If you do not have at least 20% pre-tax margins, then SwissBooks is not helpful and it is not fair to recommend a product that is not going to be tailored to your needs. Alternatively, the easiest ways to turn it around are either through focusing on online sales, casual dining, or high-end services (engineering, trades, salons).

We want to thank you for your continued business and we are committed to working with you to help save you money, and help you net $20,000+ a month after-tax in your business.

Sincerely,
Christian Thut
Präsident, THUT of Switzerland

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Kính gửi khách hàng SwissBooks,

Chúng tôi muốn thông báo cho bạn về thay đổi thanh toán có hiệu lực từ ngày 1 tháng 9 năm 2017.

Kể từ khi mở công ty THUT vào năm 2006, những cải tiến liên tục của chúng tôi mang lại cho bạn giải pháp kế toán sáng tạo nhất, đó là lý do tại sao thay đổi thanh toán này cũng sẽ hỗ trợ sự phát triển liên tục của value mới cho doanh nghiệp của bạn.

Các khoản phí cố định bao gồm GST:

$ 8,800 Industry-Thu nhập lên đến 6 triệu đồng dollar
$ 7,100  Enterprise -Thu nhập lên đến 6 triệu đồng dollar
$ 5,600 Venture -Thu nhập lên đến 1.5 triệu đồng dollar
$ 4,700  Boutique -Thu nhập lên đến $ 880 nghìn
$ 3,900 Micro -Thu nhập lên đến   $ 380 nghìn

Free 1 tháng lệ phí kế toán cho mỗi khách hàng mới mà bạn giới thiệu cho chúng tôi. Người giới thiệu của bạn cũng sẽ nhận được free 1 tháng lệ phí kế toán và bạn sẽ nhận được lời cảm ơn vì đã giới thiệu họ với dịch vụ với chi phí 1% hoặc ít hơn, mà giảm chi phí hợp lý xuống 3-30%.

Nếu bạn không báo cáo ít nhất 370.000 đô la doanh thu hàng năm và có ít nhất 20% lợi nhuận trước thuế, vậy thì SwissBooks không hữu ích và không công bằng khi đề nghị một dịch vụ
không được phù hợp với nhu cầu của bạn. Có thể là vì lợi ích tốt nhất của bạn để giải thể công ty của bạn và tiết kiệm cho bạn các khoản phí kế toán không cần thiết bằng cách nộp đơn proprietor. Ngoài ra, cách đơn giản nhất để xoay quanh nó là thông qua tập trung vào doanh thu định kỳ hoặc doanh thu bán hàng lớn.

Chúng tôi muốn cảm ơn bạn về công việc kinh doanh tiếp theo của bạn và chúng tôi cam kết làm việc với bạn để giúp bạn tiết kiệm tiền và giúp bạn 20.000+ đô la một tháng sau khi đóng thuế trong doanh nghiệp của bạn.

Trân trọng,
Christian Thut
Präsident, THUT of Switzerland

 

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Choosing Your Market & Pricing

There are only three markets you need to know:

  1. Average women

  2. Women in the top 20%

  3. Men in the top 20%

Where is the average men? They simply don’t count in Canada– their women control their money -so direct your efforts directly to them!


How do you pick your market?

A) If each transaction does not require a material amount of an individual’s time then you can enjoy the largest market- the average people. They come in, they order your soup, which is prepared in a large amount, they pay, they leave. Businesses that can enjoy the mass market: online sales, retail, and restaurants.

Big money is made in this market, but few clients can tap into it because many of the times this involves producing junk- think Walmart, Apple, Starbucks, big Pharma. THUT 2.0 was the robo-accounting service we tried to deliver to everyone, but it failed. Unless it is online sales or mass production, the masses will slow you down.

B) If each transaction requires a material amount of an individual’s time then you are better off focusing on the top 20% of the population. This was our strategy to enter at the high end of the market: Edmonton’s oil and gas industry, where earners who were in the top 1-5% of the population were prepared to pay a premium, and we used that money to develop cost efficient robo-accounting solutions for other sectors. But we didn’t have enough of these lucrative clients to survive off of doing accounting for a few big CNC oilfield shops.

Sometimes you do what you have to do to get yours: 10 years ago on the time-money continuum we had no money but we had the youth and energy to each work 80 hours in a week.

  1. We did personal tax returns for $20 each no matter the complexity. People came for 10-15 minutes, paid us, and left.

  2. We exercised the same procedure for small businesses charging $2,000 for a nail salon.

As clients grew in complexity, the amount of time required also grew. Those average people simply dragged us down as we could not recover the time spent on each file. So as we progressed on the money-time continuum we dropped clients to reach equilibrium.  Simultaneously, we were still banking money from the 1%ers and using the money saved to drive down the market to higher unit volumes and lower prices with each successive category until we can economically service the span of the higher 1%-20% of the market.


Raising prices

High-end services (tech, construction, salons) would be better off having the end goal of catering to the women in the top 20% that will lead to more satisfaction and less headache in the long run.

Successful price increases help you acquire better customers who are more serious about enjoying your offering and less likely to churn. When we had lower prices, we had customers that changed accountants, looking for a better deal, never mind that it will cost them more in the long run in taxes and/or penalties. Our current fees dramatically improve the lifetime value of our customer which in turn boosts lifetime value to customer acquisition cost ratio. It has allowed us to have a more sustainable business model without having to spend years working 80 hours a week each. The success of our price increases lies in the transparency. Everything is listed on our website and customers know exactly how much it costs and what is included. We know most accountants charge more than us, but our goal unlike theirs is not revenue maximization. Our goal is sustainability, and that involves selling something that our customers need.

  • $2M revenue and $200K profit is worse than
  • $1M revenue and $400k profit

When we include more features, like including bookkeeping, this drives the demand for our offering over other accountants and creates an opportunity to extract the added value in the form of higher prices. 


Signs you are ready to transition to cater to the higher end market

  1. Customers and prospects tell you how cheap you are. For example, customers have told us they are surprised we make money and that they appreciate the value.

  2. You create a very high ROI. You should aim to capture 10-20% of your economic value. If your construction build will save $100K over PCL’s you deserve that extra $10-$20K (your customer still saves $80-$90K). At the cost of 1%, we reduce customer costs by 3-30% (taxes + accounting).

  3. Many companies use a 5% annual price escalator so 2 years without raising prices would mean you fell 10% behind your competition.

  4. You included new value without monetizing them. Customers are more open to price increases when you can show a track record of using that extra money to invest in improving your offering. For example, we started doing everyone’s personal taxes at no additional cost, and unlimited CRA correspondence/audit support for free to create goodwill with customers. We continually go to businesses who get audited.


Implementation

  1. Offer customers a discount for them to refer a family or friend. We give our customers one month free off their service plus one month free for anyone they refer. While many customers were quick to refer someone, many simply paid the higher price. So we raised the average price without driving away customers who might otherwise seek out a “cheaper” alternative. The effort involved with making a referral makes deal-prone customers feel like smart customers- and smart customers are happy customers.

  2. Give them alternatives. We used to only offer 2 categories. Now we offer 5 categories. We convince salon owners to downsize staff and do more work themselves so that they retain more of their income, while their lower revenue keeps them in a lower price category for accounting. Likewise, customers who are already financially independent and look to their business as more of a passive income want to pay us for a more expensive category as a consequence of maximizing their volume.

  3. Make your offerings look more valuable. A nail salon could put a bunch of nail-care and beauty products in a pretty box and sell it at a premium. The idea is to get customers to compare the price to a day at your salon- so in comparison, the package is a good deal. Because most people are illogical and lazy, they will return to your salon just as often, and they got no additional value from the package but you have increased your income. Likewise, restaurants may package a number of foods together, encouraging customers to compare the price to dinner at their restaurant thus raising the perceived value of the packaged treat. Nail techs/restaurant staff and tradesmen should all wear uniforms: scrubs or coveralls. Contractors should have vinyl decals on their van/truck.

  4. Make peace that you won’t convince 100%. We can help you with the math on a price increase so we can determine how many customers you will lose and still break-even. Keep in mind that some of those lost customers eventually come back once they try an alternative and realize the grass wasn’t greener on the other side.


Hiring out work

Unless you are financially independent, you should be working rather than hiring out the work. No one will ever do a better job than you, and no one will ever care about your big picture as well as you.

Only farm out things that can be completed more efficiently through unique skills and economies of scale (Accounting, bookkeeping vs. doing it yourself). Due to minimum efficient scale, the cost/technology would not make sense for an individual to specialize in something that is not directly related to their ability to generate revenue.


Restaurant Specific Advice

  1. Choose fast-casual rather than higher end dining or fast food. Eating out was one of the first things to get cut back in many Albertan households when the oil price crashed. Among clients, sales on average rose 4%. But there is a sector where sales rose 9% last year. It is the sector above fast food, but a step down from fine dining: that middle, ground fast-casual restaurants. While the minimum wage increase hurts fast food places, the fast-casual sector will remain unaffected. As the population gets older, and as the economy remains uncertain this trend will continue to favor fast-casual rather than more costly dining.

  2. The average food cost in restaurants is 30%. Fast food places operate at 25% and the finer the dining the higher the % up to a maximum of 35%.

  3. If one item in your meal is priced at 40% food cost, then the second item needs to be at 20% to maintain your 30% average. Mix low priced rice/noodles with high priced meat.

  4. The staff should ask if customers are interested in any appetizers, side dishes, and deserts. The simpler the preparation the higher the profit.

  5. Consider paying your servers on commission. Any increased wages you pay out to them should mean more profit to you.

  6. Descriptive words on the menu are better than pictures.

  7. Customers find restaurants on their phone. Make sure you have a solid digital footprint: Facebook, Google, Instagram, Yelp. Your consumer base will return on average 1.7 times per month for 2.7 years, for repeat sales.  Accordingly, you should value your customers based on their lifetime value 1.7 times per month for 2.7 years.

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